By using this Help Desk System, your customer will be able to request support via Help Desk Tickets, and your staffs will be easier to keep in touch with your valued customers.

After trying many Help Desk solutions, we decided to make this  Help Desk System which is for our own usage as well as providing a better Help Desk solution.

Since we support our valued customer everyday, we focus on saving time for our staffs; make support job easier to navigate, track, writing a reply message,... and those are all available in Help Desk System

FEATURES

• Super Help Desk Dashboard
• Integrated JUI Twitter Bootstrap
• Email Crons (send ticket via email)
• Customer Profile page
• Statistic with Graphic Charts.
• Advanced backend reports with Google Chart.
• Customer Care: assign some customers to particular staff.
• FAQs/Knowledgebase integration (Content, K2).
• Canned Responses.
• Spent Time for each response message (for staff).
• Track Overdue Tickets.
• Custom Fields for each departments.
• One click report to Mantis Bug Tracker, Trac, JIRA, ... (extra plugins requires)
• View customer profile, subscriptions status, purchase orders by plugins architecture (extra plugins requires)
• View related tickets, view other tickets from the customer, view customer information,... by plugins architecture (extra plugins requires)
• and much more...

Mavens TCL is Best & Top Software Development & Testing, Digital Marketing, Hosting & Domain Registration, Recruitment & Staffing, Logistics, Import Export, Management & Consulting Company providing services in India, USA, UK, Canada, Australia, Argentina, Egypt, Brazil, South Africa, Cyprus, Ireland, Sweden, France, Netherlands, Switzerland, Singapore, HongKong, Spain, Italy and Worldwide

Mavens TCL is Best & Top Support Request, Help Desk Ticket, Help Desk Solutions, Help Desk System, Help Desk Dashboard, Statistic Graphic Charts, Customer Care Support Solutions Company providing services in India, USA, UK, Canada, Australia, Argentina, Egypt, Brazil, South Africa, Cyprus, Ireland, Sweden, France, Netherlands, Switzerland, Singapore, HongKong, Spain, Italy and Worldwide

Can be used for own stores and franchisees coupon listing

Features

• Control panel - Main interface to manage all your Coupons, stores and store owners.
• Field Manager - Category/subcategory can be managed from here.
• Store Manager - Lists all the stores, their coupons and store owners.
• Subscription Manager - You can manage subscription packages from here.
• Category Manager - Manage Coupons' categories and Sub-categories.
• Order Manager - Manage orders for users' subscriptions.
• Category-wise Listing - List coupons by categories and sub-categories.
• Coupons Manager - This lists Coupons with ability to Add/Edit/Delete them.
• QR Code - Generate on the fly QR codes for Printable coupons.
• Coupons Map - Displays a map with stores' icons and lists coupons from those stores.
• User Manager - To manage Store owners and registered users.
• Configuration - Configure each and every aspect of the Coupon Manager component including the coupon layouts.
• My Printer and Add to Printer button - A printing cart where user saves his coupons and print all of them later, in one Go.
• Frontend Control Panel for Store Owner - Allows Store owners to manage their stores and coupons.
• Social Buttons for Viral Promotions - Promote your Coupons through Facebook, Twitter and other Social Bookmarking tools.
• Multiple Languages Support - Comes ready with language plugins for French, Italian and Spanish languages. English is the default language of the coupon manager extension.
• Fraud Check - Prevents fraud by adding unique code and customer name to each printed coupon/voucher.

Coupon Manager Additional Features:

• Latest Coupons Module
• Most Printed Coupons Module
• Featured Coupons Module
• Most Liked Coupons Module
• Most Rated Coupons Module
• Top Stores Module
• Coupon Search Module
• Coupon by Category Module
• Featured Category Module
• Featured Store Module
• Coupon of the day module

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Mavens TCL is Best & Top Coupon Listing, Coupon Manager, Coupon Search, Coupon Category Listing, Multiple Languages Support, Coupons Map, Coupons Order Manager Solutions Company providing services in India, USA, UK, Canada, Australia, Argentina, Egypt, Brazil, South Africa, Cyprus, Ireland, Sweden, France, Netherlands, Switzerland, Singapore, HongKong, Spain, Italy and Worldwide 

A configurable option enables users of the service offered by the web site will be able anytime to create a new issue ticket so that they can report a complaint, request, suggestion, etc.

The service may be restricted to registered users only or made available to unregistered users as well. This issue ticket will be attended and replied by the web supporters (operators or administrators).

An issue ticket behaves much like a forum thread of messages, except for the fact that every issue ticket can be made private and only visible to the user/customer who created it and the operators and authorized staff of the web.

Features:

• Issue Tracker can, if enabled, send e-mail updates to the raiser when updates are made to the issue by support. Uses site defined html email templates.
• It has the ability to support language translations (English supplied).
• Supplied demo data can be installed/removed to enable site testing.
• Login and authorization integrated with users table.
• Non-registered users can open support issues (configuration option) which are managed from the administrator interface or the front end of the site.
• Ability (if configured) for registered users to later add additional information to their issues.
• Recognises non-registered users detail for guest raised issues.
• Integrated with mail function for communications with support representatives and users.
• Can assign default support representative to projects issues.
• Flexible security structured with different permission levels for both customers and support staff. ACL implemented.
• Full checkin/checkout record locking for additional security.
• Ability to switch on/off displayable form fields.
• Ability to raise/update issues from emails.
• Advanced audit features.
• Custom Fields.
• Simple but powerful.

Mavens TCL is Best & Top Software Development & Testing, Digital Marketing, Hosting & Domain Registration, Recruitment & Staffing, Logistics, Import Export, Management & Consulting Company providing services in India, USA, UK, Canada, Australia, Argentina, Egypt, Brazil, South Africa, Cyprus, Ireland, Sweden, France, Netherlands, Switzerland, Singapore, HongKong, Spain, Italy and Worldwide

Mavens TCL is Best & Top Language Support Translation, Issue Ticket, Issue Tracker, E-mail Update Facility, Support Issues, Audit Features Solutions Company providing services in India, USA, UK, Canada, Australia, Argentina, Egypt, Brazil, South Africa, Cyprus, Ireland, Sweden, France, Netherlands, Switzerland, Singapore, HongKong, Spain, Italy and Worldwide

• Customizable form for submitting leads.
• Captcha field for preventing spam.
• Displays all custom field created by Admin.
• Supports ajax Form validation.
• Admin can Manage Leads(ADD/EDIT/DELETE) from the back end.
• The leads has been assigned to the salesperson by Super Admin.
• Those who belonged to the Manager & Administrator user group are the salesperson.
• Sales person handle the leads that has been assigned by the Admin.
• Admin can change the status and weightage of the lead and write remarks about every leads.
• Salesperson can change the status and weightage of the lead and write remarks about the leads.
• Salesperson can update their daily status and next action to be taken.
• Colorful Dashboard with shortcuts for all controllers and list of remainders by Sales person.
• Display leads information based on the country and date.
• Ease to maintain documents uploaded by users.
• Admin can generate his own customfields and set parameter for every fields via backend.
• Customizable mail template from the backend.
• Unlimitted number of Sales persons can be added in backend.
• Admin can restrict the users to upload particular files(.doc, .txt, etc).
• Statistical information will be displayed based on the country, weightage, status, date and the sales person.
• Support languages English, Swedish, French, Spanish, Dutch, German, Arabic, Norwegian, portuguese, etc ..
• Quick Icon in Admin section 
• Module for Listing Reminder,Latest leads,Leads Report by country in control panel(Admin section)
• Upload Multiple files.
• Automatic email notification for a user once a lead is assigned from backend.

Mavens TCL is Best & Top Software Development & Testing, Digital Marketing, Hosting & Domain Registration, Recruitment & Staffing, Logistics, Import Export, Management & Consulting Company providing services in India, USA, UK, Canada, Australia, Argentina, Egypt, Brazil, South Africa, Cyprus, Ireland, Sweden, France, Netherlands, Switzerland, Singapore, HongKong, Spain, Italy and Worldwide

Mavens TCL is Best & Top Sales Person, Super Admin, Statistical Information, Support for Languages, Customizable form, CRM System, Sales Management System Solutions Company providing services in India, USA, UK, Canada, Australia, Argentina, Egypt, Brazil, South Africa, Cyprus, Ireland, Sweden, France, Netherlands, Switzerland, Singapore, HongKong, Spain, Italy and Worldwide